I'll never do it again solely based on the ridiculous wait in line. Discussion in 'The Lounge' started by Hamett011, Dec 7, 2008. Instances where Amazon sent the wrong item can take place any time. Your full name, email address, and telephone number would be required. The time it will take me to find replacements for the five items that I now have to run out to stores to buy today or purchase upwards of $15 a piece for expedited delivery. turns out it's not part 1 of 2 kind of shipment, they sent me two instead of one, but order details they only charged me for one press. Customer ordered three items. I ordered a RCBS Rock Chucker Press ($150) byt local express delivery and to my surprise, instead of one package they sent me two! Bought extra battery, and memory. Later to have it exchanged and buy the additional memory card. To proceed, we’d need to access your order history within our system. Amazon never came back to me asking for the other one to be sent back, nor did they request that when they sent the second one out. I was not charged for this item, the tracking number did not report 1of2 or 2of2 and there is no packing slip information.I know some people may wonder why I should bother. Best Buy sent me an email saying they saw it was delivered so send the replacement back once it comes or get charged. IMPORTANT NOTE: Using the “Reserve Price” option for one of your “Auction” item listings counts as a listing upgrade, and so it costs extra money. Got the 'Help is here' guide, phone was mint, etc. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Do i keep it or send it back after contacting the seller about it? Skip the minimum needed to buy cheap "Add-on" items with a pre-order. Received Extra item that was not ordered. Do I have to return it? Hi everyone, I recently bought a Micro SD Card on Best Buy's online store. It is the quickest and easiest way to sell and trade-in your used electronics for cash and buy a certified pre-owned iPhone, iPad, other smartphone or get a great deal on a discounted gift card. Do I have to send the extra item back? Best Buy sold me, online, a computer, Office 365, and antivirus (Webroot) software (plus a keyboard). Best Buy is now selling bulk quantities of customer-returned and overstock appliances including: stoves, washers/dryers, refrigerators, and dishwashers on its Best Buy Liquidation Auctions marketplace. Turns out, the lost item was delivered to me … Browse the Best Buy Weekly Ad. We will cover all reasonable and customary ground shipping fees on qualified returns. But what has me perplexed is an Identical UPS shipping box with an identical shipping label containing a Roku Streaming Stick+ (3810R).I was not charged for this item, the tracking number did not report 1of2 or 2of2 and there is no packing slip information. It’s yours to keep. What do we do? The nearest physical store is ~40 minutes away and if/where it is to be returned, I am hoping bestbuy will send me a shipping label as to not make me expend to much time and fuel on trying to drop off an item that costs me more in time than the item itself.What am I to do with this item? Scammers Buy Stuff With Your Card, Then Trick You Into ‘Returning’ Items To Them unsolicited merchandise Williams-Sonoma Wasn’t Really Running A ‘Buy One Knife, Get 99 Free’ Sale An amazon seller sent me an extra item for only one charge. Disable Compatibility view, upgrade to a newer version, or use a different browser. Do we trust that the customer is just trying to give it back and not refund them for an item? If you have the order number handy, be sure to include that as well. Am I allowed to keep both or do I have to return the unopened one? All rights reserved. Do I have to return it. But you would expect, at least I do, to receive more than a casual email from ebay after someone steals $1300 from you–not an email sent after the fact 3 days later. The antivirus software provided was a free 6 … We told them to just keep it. Is there any way to protect myself from shippers of unordered merchandise? I contacted Amazon and they sent another one out to me at no extra charge. © 2018 Best Buy. Now, they filed a return request for it. Hamett011 Private E-2. I actually received an unexpected package recently that was intended for someone else, and I would not have felt right if I did not inform the sender. You may keep such shipments as free gifts. Does bestbuy hold items. LauraR, Dec 7, 2008 #6 You can also call 1-888-BEST BUY (1-888-237-8289) to request a copy of your store receipt. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. It happens, and the best customer service is for them to tell you to keep it and enjoy the extra spare. Related: Best Buy - Terrible experience/faulty product. I recently made a purchase on bestbuy.com site for a single item worth ~$11 and it was successfully delivered, even early . Most Best Buy store hours are 10 a.m. to 9 p.m. (or 8 p.m. on Sundays). Sometimes, they can be faced with the decision to keep or return a product that has been wrongly sent to them. But if I received this item, it is possible someone else did not get it. The problem is … Check in-store and online for deep discounts on refurbished items. They messaged us and asked about returning the item. Buy It Now option: auctions. Turns out, the lost item was delivered to me the next day. Best Buy sent me a replacement item in the mail. Great news for appliance wholesale buyers. When you add a Buy It Now option to auction-style listings, buyers can either purchase your item right away at the Buy It Now price or place a bid. Q. It arrived yesterday. Eventually they both turned up, and I kept both. Speaking of surprises, receiving a duplicate shipment would be one for the books. We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. 1 0. I also contacted a local store and they reluctantly suggested the same thing. It’s always nice to hear from our customers, and learning you’re a former Blue Shirt is an added surprise. If you don’t have the gift card anymore, no worries, just call Best Buy at 1-888-237-8289 with your order number and they’ll re-issue you a new gift card. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is there any merchandise that may be sent legally without my consent? For in-store items, just stop by the Customer Service desk. Cookies help us deliver our Services. Dear Lifehacker, I actually got two of something I ordered at Amazon. 19. Reserve prices of $75 or more incur a fee of 4% of the reserve price (but no more than $100). A. Best Buy sent me a replacement item in the mail. Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. Depop is also app-only. The messed up repair has no return label that I can fold off and slap on, the like the correct does. They were very helpful and quickly replaced my item. I contacted the seller and they wanted me to drive down to my local post office, wait in line and then pay for the return. The time and money it will take for me to return all the late items back to Best Buy. For example, if Best Buy purchases an item for $60 and sells it for $100, your discount will make it cost only $66. So I guess now, since I can't send it back, what should be the right thing to do? Wallapop. I recently bought a Micro SD Card on Best Buy's online store. Thanks for taking the time to connect with us here on the Best Buy Forums. A. Amazon sent me duplicate orders but only changed me once? If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. I did and contacted them again so they shipped out a replacement. By using our Services, you agree to our use of cookies.Learn More. If you have a wide variety of items you want to sell, Wallapop may be ideal – it advertises itself as a virtual flea market. It was a binder and was $8.90 dollars. It got lost in the mail so i contacted Best Buy Support. For example, if you are selling 4 of an item and the Buy It Now price is $25 each, you can send an offer for all 4 items at a price of $80. Best Buy will price match all local competitors and online competitors including Amazon, Dell, HP, Newegg and TigerDirect. They also told me that they sent me an email on 8-14 advising me of the unauthorized access to my account, which I never read because I couldn’t find it in my email anywhere. They same day tracking updated for my original package. When I got home the Go Pro was damaged, and I need another memory card for it to work. The travel day I miss waiting for those items to arrive tomorrow in time for Christmas. ... That was the first time I did the buy online and pick up in the store thing. It got lost in the mail so i contacted Best Buy Support. Other then that, everything is the same. I contacted BB support and they asked me to wait two more days. The messed up repair was sent to me, along with the correct repair. Yes. Reserve prices under $75 incur a $3 fee. A few days later, the replacement came in and now I have two of the same item. Similarly, open-box items in Best Buy stores can be real bargains. Again I ask to buy all the necessary accessories for the Go Pro. BuyBackWorld is a different way to get cash for your used electronics and other items such as gift cards online. Immediately I went back 30 min. You may receive samples that are clearly marked free, and merchandise from charitable organizations asking for contributions. I recently made a purchase on bestbuy.com site for a single item worth ~$11 and it was successfully delivered, even early .But what has me perplexed is an Identical UPS shipping box with an identical shipping label containing a Roku Streaming Stick+ (3810R). Saying they will pay me back after the item was received. If you bought the item with a Best Buy gift card, you’ll get a full refund back to that same gift card. Q. They were very helpful and quickly replaced my item. When convenient, please send a private message, which you can do by selecting the darker blue button to the far right of my name below. If we just receive it, and don’t give a refund, couldn’t they file an a-to-z? Additionally, consumer electronics wholesale buyers now have greater access to TV’s, home audio, Apple accessories and other … amzn.to How It Works: Amazon offers thousands of useful "add-on" items like … In what seems like a life-time ago, I used to work at a brick-and-mortar BestBuy and know from both sides of the situation how frustrating situations like this can be.After contacting the national support number and they mentioned to return it to a local store. If you or somebody you know works at Best Buy, you can get discounted rates on every purchase. HDTVs are frequently discounted $300 or more at Best Buy. It currently operates exclusively in the UK, USA, and Italy. Your network on the app can see the items you buy, sell, and like due to the aim to foster this community. I figured that Amazon were aware they'd sent me both so I should keep them! We sincerely appreciate you reaching out to let us know, and we’d be happy to see if we might have any alternate options to provide. These are purchases returned unused by customers for a variety of reasons other than the item being defective. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). In most categories, the Buy It Now price must be at least 30% higher than the auction price. We accidentally sent four. Once I received the wrong item in my order. Dell G7 Gaming Laptop: Intel Core i7-10750H, 15.6" 4K OLED 16GB DDR4, 1TB SSD, RTX 2070 MQ, Thunderbolt 3, Win 10 $1349.99 + Free Shipping @ Best Buy 12 • 5 Brooks Men's Levitate 3 Running Shoes Dicks Sporting Goods $54.97-63.97 - $54.97 5. But we couldn’t find an instance where the wrong product was such an expensive item and with such a large quantity. The standard discount is the original cost of the item plus 10%. Best Buy offers tons of exclusive discounts, like $100 off an iPad Air for Black Friday. As soon as all of the items for a listing have been sold, either through Buy It Now, a best offer, or by sending offers, the listing is immediately closed and any further offers are automatically canceled. If you purchased the item online, you can contact customer service at 1-888-BEST BUY (1-888-237-8289) and request the price adjustment from the comfort of your home. Unfortunately we cannot retrieve receipt copies for purchases paid in cash or check if you are not a My Best Buy® member, or for purchases made more than ten years ago. Address, and Italy of something I best buy sent me an extra item at Amazon the decision to keep both or I! Include that as well in the mail USA, and like due to the aim to this! Address, and the Best customer service desk to keep or return a product best buy sent me an extra item has been wrongly sent me. Online, a computer, Office 365, and learning you ’ re a former Blue Shirt is an surprise. 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