At the top of your article, start by succinctly discussing the actual problem that you’ll be solving in the article. TemplateToaster Knowledge Base walks you through the features and options available in this web design software. Knowledge - Knowledge Base & Documentation PSD Graphic Template Once again, if you already have a non-WordPress knowledge base or documentation system lined up and need a great design to use with it, this light and readable PSD is the perfect template to hand over to your developer. All Features Find, track and know everything with our award-winning, SOC 2-compliant documentation management platform features. In fact, this could make your job feel even more valuable. Knowledge base. We're committed to your privacy. Quick answer articles highly resemble user guide articles. This is usually the type of knowledge base article that helps visitors solve problems they're facing with their products. You deliver more consistent customer support. It can be used for … kbDoc is a powerful, responsive, and high-performance HTML online documentation template that can assist you quickly develop your next product’s documentation. It is a fully responsive, feature rich and beautifully designed to present the documentation. A thought-out title is essential because it’s how customers will actually find the answers to their problems.The fact of the matter is this:If your customers don’t know the knowledge base article can solve their problem, it doesn’t matter one lick how good the rest of the article is!So make your title count. Still have some questions about knowledge bases? Thus, the language being used in the titles and articles should be simple, clear, and concise. You may unsubscribe from these communications at any time. Option 1: Wiki Library web part. It is … Be hassle free when you are structuring documentation for your product in the marketplace. Look how Loco2, a train booking service, explains exactly what readers can expect in each article: For specific topics, be specific. Or, you could host your own documentation, using a WordPress blog or even a plain website. [HubSpot Data]. Read on to find out how…. So, for longer articles, consider adding a table of contents. Knowledge bases are mainly for your customers and prospects, and not internal stakeholders. This lets readers know they’re at the right place to find answers and properly sets their expectations for what they’ll get from the article. You'll want to lay out steps specifically for articles that are solving problems or showing how to accomplish a task. Buy knowledge base website templates from $5. However, the sheer length of an article could deter some readers. Make every task repeatable and remove doubt and uncertainty with step-by-step procedures with screenshots. You can use this template for Customer Support Help desk, FAQs template, Wiki template, Documentation Template etc.Wikibase brings a minimal design and beautiful user experience. I think so. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Tool description articles give a short description of what a specific tool or function is. And the more value you can give your customers, the more likely they’ll become return customers. It gives your user a good readability and help them focused on your docs … SharePoint Wiki Library is just like a document library, except, instead of documents, you store pages. Demo Download. A company's knowledge base can provide valuable information to customers, prospects, and even employees. This will help people find the sections of the article that they're specifically interested in and skip any information they don't need. You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. This model assumes the follow organizations are involved in the process: Support It's also helpful to use search-engine-optimized keywords in the title to attract more search volume. But how about actually writing your knowledge base articles? Look how Asana ends almost every article in their knowledge base: If you click through to that article and scroll to the bottom, you’ll find another link: Asana knows that if they can push their customers to get the most value from Asana, then those customers will be more likely to stick around (and keep paying!). This will make the article more all-encompassing so readers can gain all the information they need from a single source. Knowledge management relies on an understanding of knowledge, which consists of discrete or intangible skills that a person possesses. Build a knowledge base and help your customers help themselves. Get 286 knowledge base website templates on ThemeForest. Knowledge Base Template will be the best option for your search as it is structured upon HTML5, CSS3 which stands as fully responsive. The Knowledge Base template supports a process to compose, review and publish Knowledge Base articles that are searchable by end users. However, not every article will be structured in the same format. [Final Tips/Information to Note about the Tool]. Look how MailChimp’s article titles are all simple and tied to interface items (e.g. Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. Knowledge bases have also decreased the need for customers to search for questions on search engines. When a customer is looking for a solution to a problem, your knowledge base should make it as easy as possible to find answers. You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. But when you do add extra information, make sure you format it so readers know it’s an aside. Write titles based on this information. And, it helps get more eyes onto the articles you and your team worked hard to create. When writing new articles for your knowledge base, check out this guide for writing effective knowledge base articles. Separating your instructions into clear points makes it easier for your readers to follow along. They don’t just solve the current problem a customer is facing. Using the Knowledge Article Templates feature, as a knowledge administrator (a user with knowledge_admin role), you can create article templates, add or customize fields in a template, and activate or deactivate a template. Get to know each and every option in detail. Typical of this process is the immediate posting of articles so end users can access the most up to date information. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'd1f2da4f-4677-4c44-a84b-e05ad5642649', {}); This isn't exactly the best news for someone in customer service, but it doesn't mean your job is becoming obsolete. You can check the demo / live preview of the item from the links below. Youreka Feature Guide Thorough descriptions of each feature that Youreka offers, including videos, screenshots, and best practices; Youreka Labs Implement Youreka like we do. This means your articles should be categorized by sections and sub-sections. What do I mean? Create powerful knowledge base articles and standard operating procedures to keep your team on point. After all, since not every problem can be completely resolved, the solution may be an improvement of the problem or an update of a product to avoid a former glitch. One step should only cover one point. 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