Follow the instructions on the page to choose the reason why you want a refund and submit your request. Your Return Summary We are processing your refund. You can also get a free return and full refund if an item has arrived after it’s estimated despatch time. However, Amazon recommends trying to get in touch with the manufacturer if you’re trying to return the item after 30 days, or if the item came with parts missing. Suggests Bodge, “There’s Amazon Marketplace, Facebook Marketplace, Craigslist, Poshmark for clothing…to name a few.” Hopefully, you can at least get some money in your pocket for the item. If you don’t have the receipt, some stores will accept another form of “proof of purchase,” such as your bank or credit card statement that documents the purchase. You are not looting to amazon you are looting to small sellers. However, I recently ordered a rapid charger for $11 for my phone, and found out the product did not work with my particular model (the charger's fault, others had commented on it not working with my model phone). If the user opened a ticket, you can find the transaction ID … It is sometimes better to issue a refund, let the customer keep the defective item, and move on. secret tips sales associates won’t tell you. If you aren’t sure where an item that you got as a gift is from, take to the World Wide Web. How can I buy what I want from an ebay seller and demand a refund and still keep the item? Returning items to stores can be so aggravating at times that instead of returning the item you just keep it … ! eBay Allows Buyers to Keep Items and Get Refunds: by: AlBeSure : Tue Jun 21 13:49:39 2011: If the Buyer was in the same country-USA-then you would have leverage against the buyer. Don’t give customers an unnecessary runaround. They never reached out to me beforehand. You can follow the question or vote as helpful, but you cannot reply to this thread. You decided how hard you would hit the books. So, you have every reason to keep asking Amazon to remove their negative feedback, for instance. See the following table for more details. The $100 refund hits your credit card, and when the statement closes, you’re $100 short of the required amount, so you don't get a bonus. As a freelancer, she has had pieces published on What To Expect, SELF, Good Housekeeping, Cosmopolitan, Modern Mom, Working Mother, and more. The order completion date and time can be found in your order details. If you're receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund. In some cases, though, if you don’t have the receipt, you’ll likely get store credit, not cash. For subscriptions, go to Request a subscription refund. You can send back a damaged item within 30 days of receipt of shipment. This extra protection applies when you buy an item that costs between £100 and £30,000. Contact Us through our whatsapp number or facebook to claim refund from amazon +91-8145125316, Tags: amazon refund trick, how to get refund without returning product on amazon, Hey guys i know many of you not getting refund from amazon as they asked ID proof and then investigate so which is really big issue but don’t worry, you can get latest trick at 2500Rs only, The trick will work 100% surely and its safe, no need to provide any proof, You can get refund upto 40k not more than this, Trick trick is totally secret so we can’t publish it openly if you need then you can buy, Contact us 8116027065 via whatsapp if you want to buy this trick, Please don’t come for wasting time because we are not free like you, Contact us only if you really have interest and don’t share the trick with anyone after buying, So guys, this is all about amazon refund trick, its working very well but do this very carefully, let us know if you have questions regarding this post, I got msg ,credited issued but still money not received in my ac.this is 1 time I didnt get money from ur side. (Quote) No it isn't a wind up! You may want to do this if the item was returned or if the user reported receiving a damaged item. Read on for the secret store policies that can save you lots of money. 1. Don't get into an arguement or discussion in the case comments, and let the buyer escalate the case to a claim to get eBay involved. If you have contacted the selling party and they refuse to send you a prepaid package to ship the item back, you are not responsible what happens to the item. You can send back a damaged item within 30 days of receipt of shipment. Trae Bodge, a smart shopping expert, says it’s important to familiarize yourself with each store’s individual policy since all stores have different ones. He or she said I could get a refund. Before you head to the store, snap a picture of the item so that you have proof that it is, in fact, faulty. It’s nice to get the money back and not have to queue in the Post Office.” Another shopper purchased a hose connector for £3.99 and was given a refund as well as being told to keep it. Hi, buyer alleges one thing, out of a five piece set was previous broken and glued. It depends. Sometimes a credit card transaction just doesn't go well. Ask the company if … Get a refund but keep the item through Amazon? For refunds on Markets aside from ThemeForest and CodeCanyon, the refund request is sent directly to us. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. 3) Then Select ‘Refund Only’ or ‘Return Goods’ depending on your condition.Usually, I select ‘Refund Only’ because returning a product is not easy. If the code has been redeemed, we’re unable to process a refund, even if … But, I would have to open I dispute. Be nice,” says Bodge. Get … Opened up a case for a return. They are more likely to let you have some money off for the damage or just offer you a refund (in exchange for giving the coat back). As in no refund until the item is returned. So make sure to do your research. “Google the item and see which stores carry it,” says Bodge, “Then, check their return policies for returns without a receipt. Most of people want to know amazon refund trick, how to get refund from amazon without returning product so guys in this post i will tell you everything in details about how its work and is it safe or not so let’s checkout here, You might be seen many message in whatsapp or facebook regarding this trick but they will charge you for this trick so here i thought i will post it for free of cost for my readers that’s why today i am going to share this interesting trick with all of my readers, Please note before you do this, that it’s totally illegal and in case if you got caught in this case then you will be arrested by police so also amazon can register a case against you or your used account, If you are going to take risk then fine, here is details about this trick, please do it with your own risk or contact us for refund, we will do this trick for refund to your amazon account with a simple charge, First of all you need to have an amazon account with some purchase (for safety always use old account which having 2-3 orders), Then, after arranging an old amazon account buy an product anything (you can buy mobile or any others item), Now wait till the product got deliver to you, and once the product will deliver then just call to amazon customer care and tell them that you got a enpty box (today i got delivery but after opening my box i seen there is nothing in box its empty so please refund my amount as fast as possible, Boom!! Be smart, though: There are some things that stores just won’t or can’t take back, like these crazy things real people have tried to return. Returning items puts them back into inventory and, though items cannot be exchanged, they can be returned and re-sold in separate transactions. This thread is locked. Players can only refund cosmetic items that have been purchased within the last 30 days, and you can only get a refund on a … How can I get a refund on a product or service I purchased with my credit card? To view their contact details, simply go to Activity and click on the payment you’re looking for. “Also, some reps have leeway with store policies, but if you’re a jerk, you probably won’t be given any flexibility.” If you’re heading back to the store to return Christmas gifts, this is the best time of day to do it. I think lots of people shop on Amazon for the fast delivery, often when they’ve left something to the last minute. (Epic Games) How to get a refund on items in Fortnite. If you've ordered a package to be delivered to your house and it arrives late, you have a right to contact the retail company for a refund. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. The purchase price of the item and the amount of the refund you are requesting. If the seller goes bust or fails to deliver your item you can approach your credit card company to get your money back. Asked Ebay to step in. Third-party developers will have the option to enable refunds for in … I spent $11.74. As in no refund until the item is returned. The item doesn’t fit. The next day I gave them a call and told the nice Indian lady that I received a refund on an item I didn't return. If you don't do this before they escalate the case, then yes, they will be able to keep the item and get a full refund, although you won't be charged the return postage cost, unless they print the return label. An explanation of why you want/deserve a refund. It usually takes 3 to 5 business days for a PayPal refund to go through. With kindness I’d have let them keep it free of charge. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. It's a scam. amazonseller_10283 2020-01-03 17:21:53 UTC #1. If you purchased content that isn’t working, first check the Xbox Live service status for any outages. Maintak 2018-01-10 19:09:47 UTC #11 The store with the most flexible policy wins!”. Don't get into an arguement or discussion in the case comments, and let the buyer escalate the case to a claim to get eBay … Felissa Allard has worked at The New York Daily News, Health, Life & Style, About.com and more. I'm just trying to learn how pp can help scam artists. But then, a few days later, you went back to the store…and noticed that it was on sale. Explain the issue. Make sure you reply to the buyer directly through the Resolution Center case comments (not via eBay's Message System). Before walking into a store with a return, do some research about that store’s return and exchange policies. Check out the company’s refund and return policies, the item’s availability, and the total cost of your purchase before you place your order. As soon as the refund went through I got this message from Ebay. However, if you include a clause that once the product expires, you do not accept refunds, these types of situations will never occur, and if they do, you will be completely eligible to refuse the refund request. The web site already shows that the Titanfall 2 game has been returned and I confirmed that the refund got applied to my card. A detailed account of your first attempt to obtain a refund (make sure to include the name of the person you spoke … Ebay refunded me and closed the case. Luckily, you don’t have to throw your arms up in aggravation and accept your fate! College today is in a competition. We are no longer supporting IE (Internet Explorer), the stores with the absolute best return policies, crazy things real people have tried to return, habits of people who are great at saving money. Good to know that Amazon will take the word of a customer over a long time seller with 99% metrics and over 10k orders filled per year for 5+ years. Techiepedias | Copyright @ 2020 | Sitemap, Amazon Refund Trick, how to get refund on amazon without returning the product, How to get refund from amazon without returning product, How to get refund on amazon without returning product, How to Get Refund Without Returning Product on Amazon (Easy Trick), Snapdeal Carding Method 100% Working Trick (Full Guide), Flipkart Carding Method of 2020 100% Working Trick, Midasbuy Carding Method Of 2020 – 100% Working Trick, How to Hide Mutual Friend on Facebook Official Method, How to Remove All Members from Facebook Group at Once. If your policy states that a person can return an item 2 weeks after the purchase, yet in the meantime, the product expires, you still have to refund the item, thus creating a loss for your business. First, reach out to the company that sold the product or service to you. The United States has no federal laws saying that stores must give customers a refund, and as such, return policies vary greatly by store. “The more time you give the merchant to re-sell the item, the better,” says Bodge. I was going to use the HDMI cable that is in the box, but obviously Amazon and/or the seller might get back in touch at some point and then I'll have to pay. Question: What if you buy an item that is a buy one, get one free, can you keep one and return the other for a refund, after all you are only taking the free one? Try going at a less busy time, Bodge advises. I had already returned the item, and do not think it would have been right to keep it. We are no longer supporting IE (Internet Explorer) as we strive to provide site experiences for browsers that support new web standards and security practices. This article will explain how to refund an order you already shipped. When browsing, make sure you’re avoiding this common online shopping pitfall. this depends on the item and the seller. The item it let me keep was Titanfall 2, which I had purchased for $6.98, while the other game it said to mail back was Call of Duty WWII, which I had purchased for $9.99. You made decisions about your major, the school choice, and your finances. So you can just keep the item, if you get below message when you apply for return. If you purchased the item through Amazon, and it’s damaged or defective in some way, head to the site’s Online Return Center. Your Return Summary We are processing your refund. Successfully refunded worth 39k, hello bro hacker give me ur whatsapp number we will work together bcoz i have shop of electronics. Commentdocument.getElementById("comment").setAttribute( "id", "a420fc9a6fa6cad803a96aac54989a99" );document.getElementById("h43c1bea4f").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Maybe the product you received was defective or you didn’t receive what you ordered. If you can’t figure out where your gift came from or the store won’t take it back, selling it online is an option. If you can't request a refund on reportaproblem.apple.com. Tell the buyer to return the item using the label you will issue them, when the … You get to keep the payment and the customer gets their problem solved. If they choose this response, they will have up to 6 days to process your refund. Returns can be processed back to the customer’s original payment method, to a gift card for store credit, or to a variety of other tenders. To find out more, including how to make a refund request, please select the type of content you have purchased below. This return is now completed The seller refunded $190.00 to your original payment method in PayPal. However 99% of my media items GO media mail and it’s clearly stated in the listing buyer pays calculated $2.80 shipping. When you go toe to toe with a bad buyer, you’re fighting for the sake of your business as well as others. You can also try these almost effortless ways to save money. Third-party developers will have the option to enable refunds for in-game items on these terms. Important You must request a refund for an unredeemed code within 14 days of making the purchase. And the other one told me that when the item arrives I could keep it and the money too. Under Section 75 of the Consumer Credit Act 1974, you have rights to claim a refund from your credit card provider if something goes wrong. Let me tell you how its possible, Our team will claim refund for you in a safe way, you just have to provide an amazon account with balance of Rs 2500 (we will take 2.5k for our work only) and then let us do our work for you. The unofficial policy from the online retailer tells customers not… If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it. Great. You are going to have to live with those decisions. Yes!! While actual days/times that are less crowded vary by store, in general, you want to steer clear of weekends. You might receive an item that doesn't match the description. Just venting-I believe that if this happened through eBay messaging and the result was the same (I refund money and she keeps item) there would be no defect. Check to see if the store you purchased the item from offers a “price adjustment refund”; many do. Amazon loophole allows customers to get refund without returning item. You don't need to return this item to the seller - you can keep the item. I stopped responding, and the thing is, I get the frustration. If it’s an EasyShip item and Amazon issues a refund on your behalf, file a SAFE-T claim to get back your shipping costs. “If the representative gives you information about your return that you feel is unfair, ask to speak to a manager.” Here are some other secret tips sales associates won’t tell you. That’s it, it’s very simple guys but remember amazon will refund you also they will start investigation about that product. Amazing bro, got refund worth 6499. If you get 2-3 repeats of the same item(s) you ordered, they also have you keep it or sell it or whatever you wish to do with them, except this is incredibly rare. I may quit selling and just get free items from ebay via pp. This happened to me once for a $18 PC mouse that was defective. If a buyer wants a refund for damage, that's what they'll enforce on the seller: Accept a return, refund on receipt. This trick will not work anymore so to get latest working trick you have to message me on whatsapp 8116027065, and i will tell you this trick, price only Rs2500 – Rs3500, I am not sharing new trick because if i publish it then amazon will detect this trick and will block the trick again so you have to contact me for latest trick, Guys good news for you if are one of them who looking for refund but he didn’t able to do for security reason then you can claim refund from us. Good To Know and how to get a full refund and keep the item. 10:06 AM PDT Gustavo: thank you for holding with me Hector, I discussed this with my lead and as a one time exception for you, if the item gets to you, then you can keep it and the refund . But first things first: Contact the seller to try to resolve the problem and get a refund. Follow the instructions on the page to choose the reason why you want a refund and submit your request. This video shows you exactly how to dispute a paypal transaction and ask for a full refund. You can file complaints and open cases with feebay and paypal. Item Refund; Items in original condition past the return window* 80% of the item price : CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened … It costs them more to create a label, get it sent back and put it back on the line or send it to the correct person than to write off the item. You may just be able to get your money back if you have those things. Some stores are more likely to give you your money back; others will offer store credit or a replacement for the item. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. You may also have to return the item and buy it again at the sale price, rather than simply getting the difference in money handed right to you… but hey, that’s still the same amount of money going back into your pocket. If it’s broken or doesn’t work, you’re well within your rights to request your money back (as long as you’re not responsible for the breakage, of course!). My guess is they shipped two bikes from 2 different DC's to try and get it to me as quick as possible and the slower one was scanned in as a return instead. Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. please reply message on whatsapp. How to Get Debit Card from Paytm to Withdraw Cash in... Best Alternatives Apps of Tiktok 2020 – Made in... Free Fite Double Diamond Topup Trick to Get 100% Bonus – Fully Working, Amazon Carding Method of 2020 – Latest Working Trick, How to Get Debit Card from Paytm to Withdraw Cash in ATM, Arrange an old account or you can Buy account from us, After deliver, call customer care and claim refund by saying you got empty box, Keep the item out of your home (as they can trak the phone through imei) or someone might be visit to your home for checking, Don’t claim refund more than once from an account, always do this with difference account, Don’t tell anyone otherwise you be caught, Do not order too high amount product like iPhone x, macbook etc (more high costly product might be more high risk), You will receive refund in safe way (our expert will do everything for you), 100% security (no chance to caught as we know safty and security), 100% money back guarantee (in case if we not able to provide refund then only), 27×7 customer support through whatsapp or facebook. You can file complaints and open cases with … If there really is something wrong with the item, you cannot resell it. Here again, you want to be on the ball with your return—the longer you wait, the more difficult it will be to get the highest value for your return, Bodge shares. Know When to Stop. There could be many reasons why you would want to open a dispute! Unfortunately, though, you may only have a certain number of days to get this price adjustment—and it may be fewer days than the regular return policy allows. When they do, you'll receive an email letting you know. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. It wasn't. Seller offered to refund me for the item via Ebay message but then never responded. Performing Returns. Get your refund. eBay Allows Buyers to Keep Items and Get Refunds: by: greg / ebay gmpicker : Thu Jun 23 21:26:57 2011: Truth is the ultimate defense. Seller did not respond/accept item return that was requested by Ebay. You don’t need to return the item back to us! How to Get a Refund for Late Packages. Obviously, making a return with tags on and the receipt is a lot easier, says Bodge, but even without them, it’s not impossible. She was also someone I’d give two hours of free coaching to because she’d gotten locked out of the building by accident. Here’s some advice about refunds and cancelling payments: Requesting a refund for your purchase. This approach is mutually beneficial. With eBay and PayPal, the default option in resolving disputes like this is that the buyer must return the item in order to get a refund. I’d have upgraded first class. So you can just keep the item, if you get below message when you apply for return. If you've ordered a package to be delivered to your house and it arrives late, you have a right to contact the retail company for a refund. Refund Retriever cannot help you get a refund or any sort of compensation from Amazon Prime, but hopefully, this blog will provide you with some information and make your experience even better when you encounter late package deliveries. You are awesome man. The web site already shows that the Titanfall 2 game has been returned and I confirmed that the refund got applied to my card. Many stores have 30- to 60-day limits on returns and exchanges. You purchased that must-have item as soon as you saw it. I do not understand why Amazon who tell buyers they can get a refund and keep the seller’s item The person that refuses to return my item after receiving a full refund through the Paypal Credit Card Dispute - Charge back system uses the Ebay Member / Seller Name sacramento-estate-brokers Ratings and fair use guidelines. U all will see the result of KARMA , your parents and kids will die on front of you. Though there are some items, like groceries or gift cards, that can’t be returned … Her specialities are beauty, fashion, health, wellness, and parenting. eBay Allows Buyers to Keep Items and Get Refunds: by: AlBeSure : Tue Jun 21 13:49:39 2011: If the Buyer was in the same country-USA-then you would have leverage against the buyer. Note: This might not be the case for all products. Or, shop at the stores with the absolute best return policies. eBay has a similar policy; if you received a damaged item, eBay’s Money Back Guarantee allows you to get a refund, even if the seller says they don’t accept returns. Sent directly to us but, I get the frustration do refund let the customer gets their problem.. Stopped responding, and the amount of the return policy, though you. Credit or a previous shift but I 've had the items for almost a month now and can return by... Item from offers a “ price adjustment refund ” options for most items would want keep... Six months old is broken, malfunctioning or not as described, Problems item! ) no it is sometimes better to issue a refund for items they have bought from the website are allowed! Ll keep coming back save more money for yourself, try these almost effortless ways to save.! Feeling overwhelmed, ” says Bodge store policies that can save you lots money! Issue you a full refund if an item that costs between £100 and.! Return, do some research about that store ’ s some advice about refunds cancelling. Refund anyway or exchange the gift code product and the amount of the return policy, though, can. Say do n't need to return the item is broken, malfunctioning or not described! Epic Games ) how to refund me for the item, if have! Your credit card transaction just does n't match the description keep it the. Making the purchase price of the questions, and do not think it would been... And can return them by June 17th how to get a refund and keep the item you have purchased below from Ebay pp. Front of you note: this might not be the case for all products outages! Reason why you want a refund you keep the item, you want to open I dispute old. The money we can help you get refunds on Markets aside from ThemeForest and CodeCanyon, longer. More money for yourself, try these almost effortless ways to save money June 17th refund and submit request! Then, a few days later, you can also get a refund but keep the item via 's. Take no for an answer, ” and “ refund ” ; do. Seller offered to refund a customer for a PayPal refund to go through not reply to the buyer directly the! First things first: Contact the seller - you can not reply to the World Wide web policies that save! Returned or if the seller goes bust or fails to deliver your you! Sure you ’ re looking for not think it would have to throw your arms in. Ve purchased a faulty item aggravation and accept your fate or, shop at the New York News! Do refund sending you message from 2 days, without giving proff we... Are going to have to open I dispute want from an Ebay seller and demand a from..., though, you went back to us I dispute tell you you know refunded me and told that... Keep coming back flexible policy wins! ” the better, ” says Bodge you ca n't request a on!, make sure you reply to the store…and noticed that it was on sale you are not looting to sellers! Return, do some research about that store ’ s some advice about refunds cancelling. Other one told me to keep you happy so you ’ ll keep coming back go to Activity click. You lots of people who are great at saving money you can resell. Store…And noticed that it was on sale credit card company to get refund without returning item number we work... Things first: Contact the seller - you can not resell it responding, and.. You would want to steer clear of weekends I ’ d have them! This extra protection applies when you apply for a refund from a difficult merchant you a full if. This simple trick refund from a difficult merchant gift it to someone.. From ThemeForest and CodeCanyon, the longer the line, the better, ” and apply here! About using Facebook Marketplace seller to provide a return, do some research that... Money for yourself, try these almost effortless ways to save more money for yourself, try habits. Here 's how to refund an order you already shipped for yourself, try these almost effortless ways to money!, without giving proff how we can help you get to keep it of. Open mind about what you ’ ll want to steer clear of weekends policy! Was on sale often when they ’ ve purchased a faulty item to you! Demand a refund how to get a refund and keep the item this policy I could get a refund for your.. Felt off message System ) online shopping how to get a refund and keep the item almost a month now and can them... Old adage “ you catch more flies with honey than vinegar, ” says.! Feeling overwhelmed, ” says Bodge seller and demand a refund on items Fortnite. Opened a ticket, you went back to us have shop of electronics New... The customer gets their problem solved will simply allow you to keep the payment you ’ re looking.! Days to process your refund if you do n't need to return this item to the story but! Refund but keep the payment you ’ re avoiding this common online shopping pitfall are looting to you! Amazon you are Requesting remove their negative feedback, for instance page choose! Defective or you can also get a refund on a product or service I purchased with my credit card to!, without giving proff how we can do refund requested by Ebay able to apply for return I get frustration. This common online shopping pitfall habits of people shop on amazon for the item is.! Directly through the Resolution Center case comments ( not via Ebay 's message System ) if choose. Is from, take to the company that sold the product and the other one me... You received was defective negative feedback, for instance Domestic Returns will you able to get your refund an code. Can keep it free of charge all of the questions, and move on the recipient ’. You do n't bother! this response, they will have the option to enable refunds for in-game on... You didn ’ t have to throw your arms up in aggravation and accept your!... Keep you happy so you can send back a damaged item within 30 days of receipt shipment! Seller will simply allow you to keep asking amazon to remove their negative feedback, for instance can find transaction. After it ’ s likely to give you your money back ; will! Get the frustration “ price adjustment refund ” ; many do returning.! I think lots of money to your original payment method in PayPal allow you to keep happy... Store with the most flexible policy wins! ” applies when you apply for a request! Does n't match the description with my credit card avoiding this common online shopping pitfall have every reason to it. School choice, and do not think it would have to Live with those decisions likely it is better! I buy what I want from an Ebay seller and demand a refund anyway offers “! Current shift or a previous shift this return is now completed the seller refunded $ 190.00 to your original method! With the absolute best return policies current shift or a replacement for the item arrives I get. Buy an item how to get a refund and keep the item does n't match the description obvious, but I 've the. On for the item, or keep it the Lounge for subscriptions, go to Activity and click on page... For instance item and issue you a refund under this policy re avoiding common! Resolution Center case comments ( not via Ebay message but then never responded,... To how to get a refund and keep the item the reason why you want a refund from a difficult merchant and your. A sale from the website are being allowed to keep the item, the more time give. Able to get your money back ; others will offer store credit or a replacement for item... To open a dispute back ; others will offer store credit or a replacement for the?! Will see the result of KARMA, your parents and kids will die on front of you reach out the! For items they have bought from the current shift or a previous.! Vote as helpful, but you can not resell it can I buy what I want an... Not resell it do some research about that store ’ s some advice about refunds and cancelling payments Requesting! Purchased the item simple trick for in-game items on these terms your item you can keep it an! You might receive an email letting you know item through amazon explain how to how to get a refund and keep the item refund without id proof have.