Staff was very nice and helpful. No screens, which I gather is standard for San Fran. Cheers. The rooms are very small but I guess that is expected as the prices are cheaper in comparison to other hotels in Union Square. You would love our Golden Gate Suites as the rooms provide much more space, a bigger bath and a separate living area with a mini-fridge. Have a great day! it is a comfortable hotel. Most importantly, CLEAN! No breakfast provided, but we loved going out to breakfast at Sears, which is close by, or Union Square for a coffee and croissant outside. Close to Shopping, Restaurants and many stores. Thank you for your compliment on our clean rooms! Policies not very accommodating. We spent all day out exploring the area anyway. Rooms are small, which is standard for San Francisco. The hotel has a great location, the service was kind and friendly all the time, the rooms are small but the decoration is nice and comfortable. I missed it. While we have a relatively small footprint, we do feel that are friendly staff and amazing location make up for our size. Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review Thank you for your review Luisa. We appreciate it. Then the next morning we walked 20 minutes in the other direction down to Pier 1. I believe there was a misunderstanding with the tour deposit mentioned in your review. You are correct the parking does include taxes. Cheers. Have a great day! Great hotel but within 30 minutes from check out my car was broken and I was robbed and all was gone wile having lunch, at 11 30 am. Shopping. The staff were outstanding. Steven V, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review Thank you for reviewing the Cartwright Hotel Union Square! We booked here because we are BW Rewards members and have had great luck with staying at BW locations. We stayed for 3 of our 7 nights at the Grant Plaza Hotel. Aside from self parking in the garage, we do offer valet service to park in the garage for you if you'd like. Night staff wasnt particularly friendly when we checked in late at night, but he did the job. Please accept our sincerest apologies for the unforeseen maintenance issue with our elevator. However we feel that are amazing location and friendly staff make up for our size. We are always thrilled to hear that our staff was friendly and helpful, I'll be sure to share your compliments with them. Lots of great pubs and restaurants within walking distance. This is a nice place to stay. Type in any location - we’ll find the nearest hotels for you. Great location, clean with a great lobby and fireplace lounge that makes up for the small rooms with no views. Staff was very nice, free coffee in lobby was good. Thanks for reviewing the Cartwright Hotel Union Square, come back and visit us again soon! We do apologize for the issue during your stay, I would like to discuss this further with you. The suite was awesome! Once again thank you for your feedback. Don't get me wrong, some old hotels are dives and should be avoided. Just a few blocks from Union Square. I am very happy you enjoyed your stay with us and enjoyed the surrounding San Francisco Union Square area. It's a hotel I would stay at for 2 to 3 nights. Steven V, General Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review Hi Angelique, Thank you for taking the time to review the Cartwright Hotel Union Square. Molly G, Front Office Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review What a perfectly worded short and sweet review! The hotel is within 5 minutes' walk of the 4th and Market Street Cable Car Stop and 1.9 mi from Fisherman’s Wharf. What if we hadn't set our phones?! Some hotels don't give you wash clothes or more than one of each. We used public transportation to easily get us around to many areas. Have a great day! We used the printer to print out a last minute voucher we had booked whilst staying in Sanfrancisco. Nice cosy 'olde' world hotel situated 1 minute walk from Union Square and bars, shops,train and cable cars. I will share this with our team. Like you stated we are in the process of renovating and the lobby is one of the last areas to get done. The staff, location and price were Great. Further, no refrigerator in the room and no bottled water provided. Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review Hello and thank you very much for your review. From the hills of Chinatown and North Beach to its sweeping bridges, which you can e I apologize if this caused an inconvenience for you. Older hotel so the rooms are small. We love anniversaries and ensure that we make it a special moment. We look forward to having you stay with us again! We are glad to hear you enjoyed our hotel and our staff. I am sorry our hotel did not meet up to your standards. I've already booked my next stay here! I must admit i am really surprised by the high ratings provided by other fellow reviewers because it is really a dilapidated hotel. Hello normane557, Thank you very much for your feedback and thank you for staying with us at The Cartwright Hotel Union Square. Our bell boy was a great help and gave us lots of information about San Fran and the big bus tour. Have an amazing day. Cheers. I will be sure to share this with our team. Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review Hello. So small, my tall husband used the lobby bathroom because he was not able to sit because the sink, toilet and tub are so close together. During checkin the receptionist kept answering phone calls and ignoring me. Would stay here again next time I'm in town! We are happy you enjoyed our hotel as well as the area. Very close to all the hot spots in San Fran. Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review Hello Laura. Staff were excellent throughout the stay, made to feel very welcome. Staff is all around very pleasant. How special that we were able to be a part of your New Year's celebration! We hope to be your "go to" hotel whenever you travel to The City. We called back twice after that throughout the day only to get hung up on TWICE! We do have some rooms that have a bigger bathroom, such as our suites which have a separate living area as well. Have a great day! We are definitely not the hotel to stay at if you are spending all your time in the bathroom, but as you mentioned we are in a prime location to Union Square. Would definitely stay here again. Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review Hello Gerrard, thank you very much for your review. We hope that you will consider staying with us again in the future for a chance to provide you with a superior experience. Knew I wouldn't be hanging out at the hotel, so room size was fine. Extremely disappointing. Great concierge, thank you Kevin. A very comfy bed and a great shower were what we needed and had. Thank you for staying with us at The Cartwright Hotel Union Square Hotel during your travels to San Francisco. Our room was quiet dusty and the end of the bed was all frayed. Our room (shared by my sister and I) had 2 single beds. Have an amazing day! Your review perfectly sums up everything you'd need to know about our hotel. Our location makes it so easy to walk anywhere, doesn't it? I would like to apologize for the staff issue you had. Front roos can be noisy. 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