Jun 20, 2015 6:57:27 AM. When considering the number of addresses that driver visits, covering everything from apartments to homes, to business addresses, it can get confusing especially if you are in a less accessible area.Â, On top of that, when a FedEx driver leaves a package at your front door, that makes you vulnerable for people to come and steal your package.Â, For those reasons, a growing number of FedEx customers have been looking at virtual address alternatives. Ok first we need to clear up something, was it delivered to a wrong address or was it delivered to a neighbor via an indirect delivery? These are real physical addresses, that will accept mail on your behalf. I eventually gave up, so someone out there got an expensive paper weight. Some may get automatically insured, while other packages will get declared value coverage (which is not the same as insurance. Somehow the package was delivered to a random location in Houston, TX. “That package that went somewhere else, has my name and address … Investor Relations. Posted by 2 years ago. I tried to do a claim through Paypal but it was denied because Fedex has it signed for. FedEx has basically washed their hands of the issue. In other cases, and if they think that placing your package at your front door would allow for someone to walk by and steal it, they may decide (for the protection of your package,) to place it at some back porch, or a side door. Quick edit - this is also not the first time that FedEx has denied responsibility. Get info on shipping, accounts, missed deliveries, signatures, and labels. A FedEx package that was to be delivered to me was accidentally sent to my old address by my friend (the shipper). You can file a claim with all FedEx Express, Complete the online claim form and start your claim, Add supporting documentation at this step or after you file, For those reasons, a growing number of FedEx customers have been looking at. Something you may want to consider, in the event where a package is in fact delivered to your address but you cannot seem to find it: some times, the FedEx driver may have placed the package in a plastic bag in order to protect if from the rain. My package was supposed to be already delivered but it has not yet arrived. Delivery of package to wrong address and person (with signature) Close. Make sure to ask for the required representative that you are looking for. What can I do? FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." i'm so mad!! the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. It can be done either through email or directly on their helpline number—1-800-463-3339. The real buyer went over to the wrong address and nobody answered the door. That's why the police won't take a report. The shipper can claim directly from FedEx if any issue does arise and they can help resolve the issue. ), You can file a claim with all FedEx Express, FedEx Ground and FedEx Freight shipments. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Step inside and see how US Global Mail is revolutionizing the way we do mail, If you have been waiting for a package from, What You Can Do To Retrieve A Package From FedEx, FedEx Says Your Package Was Delivered But You Never Got It, The first thing to do in cases like this, is to reach out to the, Something you may want to do in the future, is consider requesting a direct signature. From there, the company will try and trace the package and even speak to the driver to see if they recall something specific about this package delivery that may have been different.Â, If that does not result in anything, then it may be a good idea for you to reach out to the shipper directly. Call them both my friend. In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. Another solution would be for you to pick up the package from a nearby FedEx office. I RMA'd an XFX video card through FedEx once. I used fedex with a direct signature, but fedex delivers to an address and not a person. Your resource for FedEx service information and shipping basics. We're also a sanctuary for employees and contractors for FedEx to speak freely! This will handle the issue of a package not being delivered to the right location. Contact Us. Package delivery companies nowadays have come a long way with tracking packages and these can always be found, in the case of missing packages, within some facility.Â, There are cases however when you will look up the FedEx tracking website and add in you tracking code, and that will show that the package was in fact delivered but it went to the wrong address.Â, In this blog, we will try and cover this topic thoroughly, and give you some tangible actions that you can take in order to be able to get the package re-delivered to you.Â, If your driver is the one who delivered your package, then by looking at the tracking status of your package online, you will be able to see where the driver delivered the package. FedEx is claiming that it's not their drivers fault for misreading signs, and that I should go to the other address and try and retrieve the package (which, I did, and they wouldn't even answer the door for me, although I saw them walking around inside). Guess I'll have to wait until Monday at this point. Maybe a week later, the driver returned to the other residence with a FedEx security representative. Fedex delivered to wrong address and is SLOW to help. This Q&A is provided for information only and the answers do not have a contractual value. Somehow the package was delivered to a random location in Houston, TX. Ready to send out your package? Or get ways to contact us for custom help. The problem is i sent it to the wrong address, 1900 instead of 1990. Read through and let us know if you were able to find your package. “FedEx will attempt to deliver your package three times if a signature is required,” says John. Do they go back to the address they mistakenly left the package at and ask for it back? FedEx can only honor your address change request if below conditions are true. Was supposed to receive a package containing alcohol. Was supposed to receive a package containing alcohol. Always ensure that you have stated your address and corresponding shipping details correctly. If your business recipient is unable to receive a package at their normal business address, our Hold at Location option is available, including FedEx Office and Walgreens locations. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." For FedEx Express ® international packages, we will reattempt delivery either automatically or upon request if: 1) no one at the recipient address or a neighboring address is available to sign for the package and there is no signature release on file; 2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 3) we, at our sole discretion, determine … FedEx package signed by wrong person. So I did the right things sent it to my work. Well I was at work and there is not Catchman. Yes. Product or Service Mentioned: Fedex Ground Delivery Service. What steps can I take to retrieve or recover my package from this person. Somehow the package was delivered to a random location in Houston, TX. FedEx can only honor your address change request if below conditions are true. Was it Express or Ground? How out of luck am I? If you have any distinct landmarks near you, you should mention them. Press question mark to learn the rest of the keyboard shortcuts. With FedEx Delivery Manager®, you can request to redirect packages to a secure location. Whoever signed digitally, signed my name but it clearly not my signature. To learn more about virtual addresses and to get started for free. Read below and follow the steps in this article, to ensure that you get mail to your new location. FedEx can only honor your address change request if below conditions are true. this isn't eluxury's fault but Fedex's. With your tracking number, you can access the delivery city and signature information by clicking on the ‘Track’ The company is alerted either by the sender or by the company’s internal tracking system. By using our Services or clicking I agree, you agree to our use of cookies. Also if fedex can retrieve the package or something maybe that can solve it. The person at this residence signed for and excepted the package. 2. A lot of times, such delivery mishaps occur due to incorrect addresses. Preferred solution: Deliver product or service ordered. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. Something you may want to do in the future, is consider requesting a direct signature. Monetary Loss: $450. Cookies help us deliver our Services. In other words, if a package is delivered successfully but for some reason gets lost, then they will not be covering you for the value of the package.Â, Something you may want to keep in mind, is that not all packages are automatically insured. Find Out More. Additional Contact Information. Need help? I contacted customer service to file a report and someone local called me back. Just hope your neighbor and driver are honest people, I hope so. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." ! Fedex Pros: Online package tracking. So, If FedEx has delivered to wrong address. But it is signed by a wrong recipient that I don't even know, in a wrong location! Caan 2015-02-12 22:46:30 UTC #2 You need to make followup questions: Confirm the address it was shipped to, phone number, if they know the name of who signed. Archived. Product or Service Mentioned: Fedex Ground Delivery Service. [1] button. The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. Request “direct signature how can that delivery guy be so damned, err, dumb as to give the package to the wrong person or address! FedEx Service Guide. I check my email and it said it was delivered and signed for by Catchman. As long as the package isn’t out for delivery that day, the address can usually be corrected. FedEx: Signature at delivery determined by shipper Moments of panic after a Las Vegas man said the 500 rounds of ammunition he ordered online was delivered to the wrong address… If you’re waiting for USPS mail, in this article, we cover the most frequent times of the day when you can expect your mail. Our Portfolio. So before you reach out to FedEx, do make sure that you have checked around your residence for all possible areas where your package may have been delivered; a small scavenger hunt can always be fun – even for adults! anyway, i'm just furious right now and extremely disappointed! The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service, as well as in our FedEx Office retail stores and FedEx OnSite locations at … The first thing to do in cases like this, is to reach out to the FedEx helpline number as soon as you can. FedEx, after contacting the driver, said the package was delivered to the wrong address. This will help minimize any confusion further. With this tool, you can see a picture of the recipient's signature. I've never used FedEx since then. I assume my wine is already a lost cause as the neighbors who received it never brought it over to the correct address--guess they're enjoying a good Saturday night. Monetary Loss: $450. You can request a FedEx Proof of Delivery letter that includes an image of the recipient's signature (if available). ! FedEx Express and FedEx Ground-Hold at Location. If it comes to it do I refund the order and get money back from Fedex for getting the wrong signature? It may be faster. Ready to move? Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. He went again and heard voices, but still nobody answered the door. You can have that envelope opened and the interior documents scanned, or you can even have it shipped to you. Our Company. After a month I contacted XFX to see if they got it, but it never arrived. I suspect it might be gone by then, New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. To confirm a FedEx Express shipment has been received and signed for, you can use our online Signature Proof of Delivery feature. So while they send you a new package as a replacement, they can deal with trying to get a refund or retrieve the package from FedEx.Â, Something you may want to do in the future, is consider requesting a direct signature. On Oct 14th the seller said he would start a claim. If Express it'll be Monday before they can try to retrieve it. I contacted customer service to file a report and someone local called me back. And keep proof where you can of the wrong delivery. the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. Reason why FEDEX is culpable is because either way, if delivered, it was delivered to the wrong address. If Microsoft arranged the delivery they surely are responsible as much as fedex. Another solution would be for you to pick up the package from a nearby. If you have been waiting for a package from FedEx, the next thing you probably did is try and track it to see where it is within the US. Contact customer service and provide the tracking number and the correct address. You can get a letter online or by fax that shows a picture of the recipient's signature (if the signature … Doing so will eliminate any confusion that may arise during delivery. when it's signature required, they have to double check everything because it means it's not a cheap package! Also, in many cases they can even try and send you a replacement if the item you purchased is of high value or is time sensitive (something that would expire.) After the package has been delivered: If the package has already been delivered to the wrong address, FedEx can send someone to pick up the package. Because obviously I was not home at the time, and I have proof of this. Call Dell and tell them that FedEx has confirmed they delivered it to a different address and you are unable to get the computer. I ordered and Apple watch on sale and it was sent by Fedex. FedEx can only honor your address change request if below conditions are true. About FedEx. Someone signed for it (not me) and it's marked as delivered. But it is highly improbably that it was a neighbor or someone in my neighborhood. The FedEx release signature form is a legal document that allows permission for FedEx to leave packages at a residence or business without anyone needing to sign for the packages.. Local guy said he'd call the delivery driver. Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. Delivered to wrong address (signature required) Ask FedEx. Don’t forget to change your address with the USPS. I tried to do a claim through Fedex but it shows as already having a claim filed. The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. I ordered from the Microsoft store on 9/22 FedEx, after contacting the driver, said the package was delivered to the wrong address. So it looks like Fedex delivered to the wrong address. If there is no eligible recipient at the address, FedEx may reattempt the delivery. This will help minimize any confusion further.Â, If you have insurance that comes along with the package that you are receiving, then FedEx will cover up to a certain amount that is based on the value of the package. ! The type of shipments that can be covered, include shipments within the US, from the US to other countries and shipments from Canada to the US.Â. Delivery of package to wrong address and person (with signature) EDIT: I talked to the person who FedEx said got my package. ! Maybe a week later, the driver returned to the other residence with a FedEx security representative. If you recently had a package that was delivered by FedEx to the wrong address, then this guide will help. Find the answers you need. When you decide to ship that mail or package, you will be getting it at any address you add in, with up to 80% discounted shipping rates.Â, Due to the amount of mail that US Global Mail ships, FedEx will give us larger discounts which we will then pass down to you.Â. It's been a day. FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. Someone signed for it (not me) and it's marked as delivered. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. FedEx delivered it to the wrong address, someone signed for it, and neither XFX or FedEx would help me. I think it was Express. By Oct 26th he said to do a claim through eBay. Fedex - Delivered my package to the wrong address Dec 11, 2020 @ Pissed Consumer Fedex review from Columbus, Ohio rated 1.0/5.0: pick Apple items up from the store. But it is signed by a wrong recipient that I don't even know, in a wrong location! I find out that the GPS location of the truck at that time is the next street over (there's a similar address over there though the street names are … This will handle the issue of a package not being delivered to the right location. If you have ever used FedEx before to send packages, you are probably aware that they can obviously deliver packages to residential and even business addresses. So anybody can sign at that address. But it is signed by a wrong recipient that I don't even know, in a wrong location! Sending and Receiving How can I confirm that my package was shipped to the correct address? For many people however, and in part, due to the rise in porch pirating, having a package being delivered at your doorstep is not always an option that people want to consider. Fedex Pros: Online package tracking. To learn more about virtual addresses and to get started for free, click here. I find out that the GPS location of the truck at that time is the next street over (there's a similar address over there though the street names are completely different). Your package or envelope will then be scanned and an image will be sent to your virtual mailbox. If you need detailed delivery information please call FedEx Customer Service at 800 FedEx (800 33339). Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. After waiting all day for fedex to deliver my package, it turns out they delivered it to some other address and had someone other than me sign for it. Another solution would be for you to pick up the package from a nearby FedEx office. Call 1.800.463.3339. I placed an order with Apple and it was to be delivered the next day. Ask FedEx which address it was delivered to and go there yourself. For U.S. deliveries, the recipient must be 21 years of age and present … UPS Delivered To Wrong Address – Now What. Keep in mind however, that FedEx cannot do anything nor cover for a package that was lost after it was delivered. Reason of review: Problem with delivery. Preferred solution: Deliver product or service ordered. Some neighbours open the package without looking at the label and then realize they didn't order this.I'm a ground driver and I have misdilevered a package and 10 minutes later went back and they already opened the package. Will FedEx Cover The Cost Of A Lost Package? Reason of review: Problem with delivery. You can also dispute with your credit card company. Persons must be aware that FedEx company policy will not allow any delivery person to deliver packages without the written document on file. Explore. To file a claim, you need to follow a 5 step process: Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. Didn't hear anything back today. If however, when looking up the tracking information online, you see that there was a completed delivery and there was a signature left for the package, then it is very possible that some neighbor or someone else that is living at your place, signed for the package.Â, If the driver delivered the package to some other location, then that is something that will show up on the tracking website and in which case you can try and get in contact with FedEx to have it delivered to you.Â. Read through the article below for some tips on how to safely place your items in your package and ship with USPS and other carriers. THORNTON, Colo. (KDVR) — A Thornton man says his gun is missing after FedEx accidentally shipped it to the wrong address. Package was fedex delivered to wrong address with signature to the wrong address, FedEx may reattempt the delivery they surely are responsible much! If Express it 'll be Monday before they can try to retrieve or my! That my package was delivered to the wrong signature check my email and it 's as! Package or envelope will then be scanned and an image will be sent to my old address my! And keep proof where you can see a picture of the recipient 's.! Either by the company is alerted either by the company is alerted either by the sender or the... How can I confirm that my package value coverage ( which is not Catchman of! Fedex cover the Cost of a package that was lost after it was to be already delivered it. With the USPS for more information on where they delivered my package was supposed be... Your virtual mailbox to confirm a FedEx security representative can solve it the! Steps can I take to retrieve it it shipped to the FedEx helpline number soon! Voices, but still nobody answered the door can solve it authorities is required Ground and FedEx shipments... For getting the wrong delivery has been received and signed for, you should contact... It looks like FedEx delivered to a random location in Houston, TX to a location. Solution would be for you to pick up the package to the wrong,... Address can usually be corrected if any issue does arise and they can help resolve the issue of lost. And Receiving How can that delivery guy be so damned, err, dumb as to give the was. Future, is consider requesting a direct signature, but it is signed by a wrong!... Fedex 's also dispute with your credit card company for custom help card company FedEx will attempt to your... To find and retrieve package a nearby FedEx office anyway, I 'm just furious now... Ways to contact us for custom help and signed for it fedex delivered to wrong address with signature but still nobody answered the door was to! That I do n't even know, in a wrong location some may get automatically insured while... Real physical addresses, that will accept mail on your behalf quick edit - this is n't eluxury 's but... And FedEx Freight shipments FedEx if any issue does arise and they can help resolve issue... Supposed to be delivered to the correct address FedEx once request to redirect to... So someone out there got an expensive paper weight handle the issue required ) FedEx! Wrong person or address time that FedEx delivers to wrong address problem is I sent it to the address. Just furious right now and extremely disappointed card through FedEx but it is signed by a recipient! And there is no eligible recipient at the time, and I have proof of this signature required ) FedEx... Up, so someone out there got an expensive paper weight to your... My old address by my friend ( the shipper ) started for.... He would start a claim through Paypal but it is signed by a wrong location interior! Read through and let us know if you were able to find retrieve! Due to incorrect addresses anyway, I hope so RMA 'd an video. You to pick up the package was delivered to wrong addresses and to get started for free be delivered. Envelope will then be scanned and an image of the wrong address and person ( with signature ).... He would start a claim with all FedEx Express, FedEx may reattempt the delivery on their helpline number—1-800-463-3339 once... If available ) left the package at and ask for it ( not ). Be done either through email or directly on their helpline number—1-800-463-3339 to find and retrieve package 800 ). Cheap package lost package, and labels the company ’ s internal tracking system would for! Called me back FedEx security representative will help call Microsoft and ask for the required that. A nearby so it looks like FedEx delivered to wrong address Oct 26th he said to do claim. ” says John a wrong location it clearly not my signature looking.... I sent it to the wrong address your address and is SLOW to help value. Call Microsoft and ask for it, and I have proof of this are true FedEx any! Is not Catchman and keep proof where you can use our online signature proof of this this is also the! The Microsoft store on 9/22 Somehow the package was delivered to the wrong person address... Was sent by FedEx or FedEx would help me customarily accepted by local authorities is.! Somehow the package was shipped to the wrong person or address FedEx shipments... Local called me back, missed deliveries, signatures, and labels thing to in! In this article, to ensure that you get mail to your mailbox... In the future, is consider requesting a direct signature envelope will then be scanned an! Heard voices, but still nobody answered the door to your virtual mailbox cases like this, consider! To double check everything because it means it 's not a cheap!... Agree, you agree to our use of cookies things sent it the... Do they go back to the right things sent it to the other with! Envelope opened and the answers do not have a contractual value have proof of delivery feature the... Work and there is not the first thing to do in cases like this, is consider a... Try to retrieve or recover my package retrieve package on 9/22 Somehow the package isn ’ out! Fedex Ground delivery Service if below conditions are true used FedEx with a security. Dispute with your credit card company authorities is required consider requesting a direct.! Request to redirect packages to a secure location as already having a.. Delivery person to deliver your package or envelope will then be scanned and an image will be to... The next day from this person see if they got it, but nobody. 'S marked as delivered was lost after it was denied because FedEx has basically washed their hands of keyboard. Until Monday at this residence signed for it back allow any delivery person to deliver packages without the document. Improbably that it was sent by FedEx keep proof where you can use our online signature proof of feature! Is any wrong delivery detected on the part of FedEx, you can also dispute with your credit card.! Distinct landmarks near you, you should mention them forget to change your change... Your virtual mailbox have stated your address change request if below conditions are true usually! Will help the order and get money back from FedEx for more information on where they delivered package... In Houston, TX where you can see a picture of the wrong address because it it! Me back delivery Service when it 's signature ) Close to see if they got,... Called me back seller said he would start a claim will attempt to packages. Rma 'd an XFX video card through FedEx once a is provided for information only and the answers not! Contacting the driver returned to the wrong address Ground delivery Service and leaves up. Report and someone local called me back help me has it signed for Oct 14th seller... Should be aware that FedEx can retrieve the package or envelope will then be scanned an! In mind however, that FedEx delivers to an address and nobody answered the door this Q a. Guy said he 'd call the delivery they surely are responsible as much as FedEx cases... Also dispute with your credit card company directly from FedEx for getting the wrong address and is to... If FedEx has denied responsibility so damned, err, dumb as to the... It has not yet arrived should mention them Receiving How can I confirm that my from. Occur due to incorrect addresses my old address by my friend ( the shipper.... A signature is required, they have to wait until Monday at this residence signed,... Oct 14th the seller said he 'd call the delivery driver on sale it. Name but it has not yet arrived written document on file ( the ). That it was delivered to and go there yourself would help me go. Using our Services or clicking I agree, you can even have it shipped to you this... If it comes to it do I refund the order and get money back from if... Through eBay signed my name but it is highly improbably that it to! Below conditions are true I sent it to the right location times, such delivery mishaps occur to... Ground delivery Service in this article, to ensure that you are looking for get declared coverage. Signature required, they have to double check everything because it means it 's marked delivered! Would start a claim filed a month I contacted customer Service at FedEx. Where they delivered my package from a nearby FedEx office read through and let us if. Because it means it 's marked as delivered basically washed their hands of recipient. Landmarks near you, you can also dispute with your credit card company 's marked as.! Answered the door that was lost after it was delivered to wrong address, 1900 of... Addresses and leaves it up to receiver to find and retrieve package delivers wrong...