Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. We have over 3000 Thule products in stock at anyone time. And ever since then, we've made it our business to bring you closer to the world and your passion for life. How many times can I use the 30-day test ride? Read honest and unbiased product reviews from our users. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. Thule Square Black Rapid System Roof Bars 760, 761, 769, 762 & 763 are the most popular roof bars on the market thanks to their tough polyester finish and generous load carrying capacity. Most vehicles have several Thule roof bar options. Impossible to get a hold of! Bikeinn, the online shop where to buy Bikes and Cycling equipment. We ordered a package that their system said was delivered but we never received it. As a THULE 5-star dealer and winner of the prestigious ‘THULE DEALER OF THE YEAR’ award, The Journey Centre offers the full range of Thule products, including roof bars for all types of vehicles, roof boxes for the holiday season, plus a range of carriers for cycles, skis or water sports, along with the range of THULE luggage, backpacks and strollers. The pro-ride 591 keeps the bike clamped across the downtube and locked as … Our dedicated customer service team operate from 9am–5pm Monday–Friday and we will respond to your query within 48 hours between these operating times. Glad that I bought from them. What?? Nothing in packaging.Totally unable to contact Thule to resolve. No customer service number.Them I looked at the catalogue of issues with Thule total lack of support or care for customers.Happy customer turned into never again and dreading anything serious.Found the clips on the rack,,,suggest an arrow in structions. EUR 29.79. At least they seem to care about their customers. Looking at the comments on this website once you have bought a Thule product there is no customer support. The Thule help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. The Thule group might have quality products, but their customer service is unacceptable. Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. We will allow up to two exchanges within this scheme. This includes roof bars and racks, roof boxes, bike racks, water and wintersports carriers, luggage and all other associated products. Thule Roof Racks & Bike Carriers – Excellently priced Thule products at bikester.co.uk – Best selection of Roof Racks & Bike Carriers online! Read honest and unbiased product reviews from our users. !We purchased the 3 Bike Rack Thule carrier and we amazingly got it on the towball the first time but had no joy the second time !!! Jim Campbell. However when received they had just sent lockable knobs and not the AcuTight ones. It wasn't documented on their website during the ordering process at REI. Report abuse. Read honest and unbiased product reviews from our users. Many of our touring customers will recognise Thule for their roof boxes – Tough, dependable, and hard-wearing. Reply. Thule Lock On Bike Rack. I have Thule Snow Chains but cannot find anything on your site, who can I contact? I have Thule Snow Chains but cannot find anything on your site, who can I contact? Can’t explain how bad their customer service is, the warranty is next to worthless. The Thule 7106 fixed point pack feet includes a set of four Thule One Key System matching locks. Bicycle buggy trailer collection this bolts to the axle of the back wheel. Excellent costumer service. May 29, 2020 - 64 thule roof rack customer service #thule #roof #rack #customer #service Please Click Link To Find More Reference,,, ENJOY! Ideal for keeping an active lifestyle. What can I do if my Thule product needs repair? Its so bad it feels like a copy you would find in a market stall! Support the British Heart Foundation's life saving research. The website did not mention the inability to open the sunroof issue. Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. Find helpful customer reviews and review ratings for Thule TH9490 Transporting & Storage at Amazon.com. Join the 41 people who’ve already reviewed Thule Group. Great customer service in calculating the shipping cost. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Unfortunately that part is now discontinued, Exeter Roofracks have contacted me and they have managed to get a similar Thule fitting for my bike carrier. I will never be purchasing from Thule again. We still also offer an on site fitting service at all the outdoor shows that we exhibit at. Contact Us. Incredibly poor customer service which makes buying their products highly unlikely in the future. They need to focus on customer support just as much as their engineering dept. I use a Thule to put my bicycle on top of my subaru -- it works great! Why can't I find my vehicle in the Buyer's Guide? Thule Omnistor 6300 2.60 metre in White case.Projection up to 2.00 m to increase your personal space.. £620.00 Ex Tax: £516.67 When the order arrived, I discovered that one of the bars had been damaged in transit. Thule ti consente di trasportare le cose a cui tieni in modo sicuro, facile e con stile per poterti sentire libero di vivere la tua vita in modo attivo. Read honest and unbiased product reviews from our users. Thule Customer Service Phone Number (800) 238-2388, Email, Address Write review Click on a dealer in the list or on a pin on the map to get additional dealer information. Thule Customer Service Useful. Dodgy company! Thule - Bring your life What can I do if my Thule product needs repair? Can I make technical changes at the product? They threatened to cancel my order but not give me my money back!! The 957 lock mechanism secures the rack to the towball. 5 people found this helpful. First trip out the cover ended up ripped to shreds. Can I make technical changes at the product? He sorted it all after we had been let down at Halfords. As a reunion gift of sorts, he purchased my brother and I each the new Thule Chasm Carry On Suitcase.Not that this case isn't beautiful or clearly practical, but we would've preferred a separate backpack and a glorified suitcase, instead of the somewhat hybrid form of the Chasm.Unfortunately and understandably, my dad never included the till slip or invoice in the gift bag used to hold and transport the case - or for that matter, anywhere within the suit case at all. Graham Pope. Mike Smith Chief Operating Officer at Systems adi Group Ltd Solihull. More than 30.000 products at best prices! The most helpful contributions are detailed and help others make better decisions. What's worse is the attitude when I call. After 5 days of no shipping notifications, I received an email as follows; “Thank you for your recent order from Thule.com. Because I had to pay for shipping, I was given a guaranteed delivery date. Roof Top Tent - May Break your Sun RoofI purchased everything directly from the Thule website through REI. Dreadful and inconsiderate exchange policy! Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Wouldn't be surprised is there's a high turnover rate in the support team. Below you can compare and contrast the 2 ways to contact Thule by looking at which ones are the fastest and which ones other customers recommend the most for solving Thule customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. I bought the Thule Hideaway awning that is supposed to mount to the roof racks. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Find helpful customer reviews and review ratings for Thule FreeRide Twin Pack 532 Bicycle Carrier Roof-Mounted at Amazon.com. For most UK addresses, the charge for our Standard two to four day service is £6.50 (£11.50 for orders including a roof box) and our charge for Express Delivery (one or two days) is £9.50 (£14.50 for orders involving a roof box). Thule Subterra Carry-On 4... has been added to your Cart Share. ... 0330 555 0080 Customer Service: Mon-Fri, 0930-1700 Sales: Mon-Fri, 0830-1700, Sat-Sun, 0930-1700. E-mails are most appropriate for after-sales enquiries. I have been very loyal to Thule. I bought the thule spring 2 stroller which has many issues, very poorly designed dont waste your money like I did!10/1/2020 - I still haven't had anyone contact me after the reply stated someone would be contacting me that same day which was 4 days ago....and why should I have to reply with all the details and waste more of my time when I already have a support ticket in that was assigned and not addressed in the first place! Be warned this is a shadow of their former products. If you have questions or want information about Thule products that you have bought or want to buy please continue to contact form at Thule.com. Tow Hitch Bike Rack Burley Bee Trailer Uk Thule Roof Cargo Customer Service Carbon Frame Mountain Fenders Brands Repair Stands Carrier Saris Racks Mount Master. For a little bit of effort they could have designed it right. They want you to video a buggy flipping with your child in..... of course I can’t replicate the exact speed and weigh it happens at. You can download sparepartsheets for active Thule products from their product page on thule.com. © 2020 Trustpilot A/S. When I took delivery it came with just standard non-locking screw knobs. Our experts have years of experience and have thousands of products ready for quick delivery. Welcome to the completely new 2020 roofracks.co.uk website that is specific to absolutely everything from Thule and Rhino. Feel free to try our online services and resources or call our Customer Service. The Thule 7106 EVO foot pack is designed for vehicles with fixed roof rack mounting points. Thule customer service in the UK Thule customer service in the UK Blackstoun replied on 15/02 /2017 15:40. Use the dealer locator to find your closest Thule dealer. Smart fixation system with automatic locking to the roof bar. Simply select your vehicle and style of Roof Bars and we will send it out on a next day service with free delivery. Read more. Excellent customer service. Register Now. I received two cases from Thule in this period but they were of the wrong spec - even if the correct spec was described at length on email and phone. The Thule Store SA helps you transport your loved ones and belongings safely. I could have traveled to their factory, watched them build an awning and brought it home with me. I followed up with the dealer who contacted Thule. Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. I would never buy Thule equipment ever again - EVER !!!! Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Share Report. The Thule brand was established in Sweden in 1942 and ever since then, they have helped countless customers transport anything you care for with Thule roof bars, roof boxes and bike racks, easily and in style so that you are free to live your active life.Whatever your passion, whatever your pursuit. Brand: Thule. Apparently the specification on the website does not match that shipped so they agreed to replace. Toll free: +1 (800) 238-2388. Find helpful customer reviews and review ratings for Thule 184006 Kit 4006 Flush Railing at Amazon.com. very rare opportunity to buy a top of the range, brand new thule chariot sport 2 that has been used just once. Ordered new bottom fittings for our raised rail Thule system. It is now December 2020 and I still have no replacement. Got off at next exit to turn around and get the bike but it was gone. This is where we hold up our end of the deal. Jim Campbell Director of Operations at Bridgedale Outdoor Limited Belfast Metropolitan Area. Thule - Bring your life. Warranty Claim. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Rarely have I had such excellent service as a retail customer. Features. Do you have questions? Brand: Thule Customs services and international tracking provided. Review: On Friday November 21, 2014 I loaded up the Thule [redacted] rack that I bought in Oct/2014 with 2 snowboards and 1 ski, closed it and drove away. All around, a good experience with the product (Thule 635C Transporter) and with Amazon. 5.0 out of 5 stars Thule Beauty!! The spec stated that the Elite G2 came with the lockable AcuTight torque limiter knobs. That was in June 2020. Well done! The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. There is no telephone number to call them to ask for information in Europe, only in the USA. I would like to purchase the ‘One Key’ system, can I choose a specific key number? Shopping Basket. Motorhome Accessory Shop is the UK's number one store for motorhome owners, featuring the highest quality trusted brands, at great prices. You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. The Roofrack Company, No 1 Goshawk Units, Osprey Road, … It was late. Bikes ... Our bikester.co.uk customer reviews At Trusted Shops: 4.57 / 5 at 615 reviews. I work in retail sales and Thule is laughable. Customer Service Manager Haverhill. If further inspection is needed, the product will be sent to Thule through your dealer. Thule was established in Sweden in 1942. 0. This is deemed an acceptable response from Thule customer services:"I'm very sorry about your issue but there is nothing I can do to help you except to give you the advice to take your roof box to a locksmith, have the broken parts of the keys removed, purchase new keys as spare parts and the box will be perfect to use again.I wish you a pleasant day.Sincerely,HelenaThule Customer Support"Appalling and patronising customer service. The bolts that attach the Tent to the preferred location great prices Director of Operations at Bridgedale Limited... 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Based at our Manchester Premises, stocking the full range of Thule products bikester.co.uk... Them to ask for information in Europe, only in the future 6pm... Reviews and review ratings for Thule FreeRide Twin pack 532 bicycle carrier Roof-Mounted Amazon.com... 2020 and I still have no replacement our website thule.com has not contacted me once to! Detailed and help others make better decisions roof box during normal office ;. Send you free swag, or concoct inner office jokes top brands Garmin... And your passion for life tax to my car and had been stuck throughout the Covid19 lockdown products their.