I had an order that the customer wanted to cancel. BrokenProgram01 Write a gentle letter specific to the point. So I contacted the company again asking them what is really happening. Whether they charges his CC or not was still not answered. The order no longer shows in Amazon Orders, do we need to open a case for this situation? The is no action which Amazon can take, so a case will be a waste of time. The next q is to return it or not. I … Once an order is canceled, sellers can no longer see the buyers information. Amazon order was refunded but item still shipped. I reached out to DJI's support again … If an Amazon order has been canceled, that simply means it wasn’t marked as shipped. I went to my orders page and hit the "cancel items" button. And stop doing that. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. Don't worry too much. Sorry. And based on the response of most people in the thread - basically everyone except only a few people missed it. All depends I guess. However, it still shows up in my shop that it needs to be shipped in my "shipping notifications". Makes no sense to me! Posted in CPUs, Motherboards, and Memory, By I cancelled it, gave a full refund and that was that. This has happened to me a couple of times, most recently last week when I purchased a 32GB micro-SD card that I no longer needed. I would've bought the CD anyway just a couple months later. Basically, they view it as "not my fault, so I get to keep it". Why hasn't my order been shipped yet? Phone ebay and tell them you shipped an item to the customer and then you cancelled it by mistake. Started 11 minutes ago Started 1 minute ago Stop and think a second, something is more than nothing. If you cancelled the order and received the refund after it had already shipped – for example, if it was delayed in transit for a really long time or mis-delivered and then re-routed to your address - then it’s only fair to at least cover the postage to return it. I did too. I placed an order for my parents on Thursday night, joined a chat to cancel it on Friday morning (1), was referred to a phone number so called to cancel, waited for around 10 minutes to speak to an agent with no luck, called back an hour late and spoke with someone to cancel the order (2), was assured that the cancellation was processed. And if they where out of stock, why did you have it listed? But instead of digging through the orders and pulling it out they likely just decided to let it go still. You're going to have set up a safe house preferably far out in the mountains where no one can reach you. First of all, you REQUESTED a refund from Amazon. I still didn't even get my money back. Your refund has been issued." Cancelled order but still charged before shipping I purchased some laptop from Amazon but when I did I didn't really get charged, I checked that (supposedly, in Amazon you get charged until your product gets shipped). At least have 6 months supply of food and water on hand with a few weapons for self-defense. Or you can keep it. We'll let you know as soon as your order has been shipped. But today the order shipped for some reason. Amazon couldn't find what happened to the item so they simply sent a 2nd one next day shipping. Is $2 worth the $2000 return later with possible hard liners on the other end of the Amazon help desk on a bad day, in a period? You can try to go back to the drop shipper and make them pay. Honestly the only way for you is to contact the shipping carrier and stop the shipment. If you actually read the OP, you will see that he cancelled his order prior to it being shipped. If you're concerned that it won't arrive on time, because it hasn't shipped yet, check your address details, the size of the item your ordering, and your payment details to make sure your order can be processed as quickly as possible. CPU: AMD Ryzen 3600 / GPU: Radeon HD7970 GHz 3GB(upgrade pending) / RAM: Corsair Vengeance LPX 2x8GB DDR4-3200MOBO: MSI B450m Gaming Plus / NVME: Corsair MP510 240GB / Case: TT Core v21 / PSU: Seasonic 750W / OS: Win 10 Pro. I assumed it got canceled again, so I went to a local store to buy it. Select menu on the top left and tap “Your Orders” from the available options. I have enough money now so I'll pay for it if they ask for a return. I assume you are a small fry seller with your dropshipper and are unable to pressure him to eat the cost. They think you sent them the item. This is your best bet. Started 7 minutes ago In USA, if you receive an item you did not order, you are LEGALLY entitled to keep it, because this counts as "unsolicited goods" and companies cannot send people unsolicited goods. The money was taken out of my account at the time of the order, then the order shipped. For one of the orders that I cancelled, I sent the cancellation request before it shipped, but didn't get the cancellation confirmation and refund until it said it had already shipped. If you can persuade the customer, you get paid, if you can’t you don’t. I cancelled two orders a few days ago, and received confirmation for both. If you contact them, and then an agent says there is no reason to ship it back then they don't care. Unless your buyer asks Amazon to reinstate the charge, you have no recourse. Different than receiving an item they did not order and do not need. Or if you have the tracking number, contact the shipper and tell them to return it right away. Help with my Amazon issue. Started 1 minute ago If Inventory information was incorrect from my supplier and we cancelled an order, but the item ended up being shipped and delivered, what is the best way to handle the situation? That's a good point - it looks like rather than processing the order as a cancellation, they processed it as a refund with no return instead. xreaperx22 Getting the order cancelled. After picking the color I wanted the backpack to be, I was sent an email confirming my order. drofgom00 while writing the post but I thought I'd ask just in case. Started 15 minutes ago You could always just refuse the package when it's delivered. After picking the color I wanted the backpack to be, I was sent an email confirming my order. One of the most common reasons a delivery can take longer than usual is if you’ve bought an item where delivery isn’t fulfilled by Amazon. Contact the customer apologizing, and ask them to contact Amazon in reference to this order, with Original Order #, and authorize Amazon to RE-CHARGE their account for the sale price. First: share to improve GetHuman4087286's odds. Posted in Troubleshooting, Linus Media Group BeauB Yes, if the item has only been ordered recently, it will take a little while for it to be shipped and Amazon don't bill the customer until they ship the goods, therefore commissions for you won't show up until then. But in the item description there was a different color than the the one I originally picked. Also in a strange twist which got me an extra cell phone, if you receive TWO cell phones from a third party seller company that shipped from DIFFERENT LOCATIONS and the second location had no tracking number and Amazon didn't even have record of the 2nd items' tracking number during shipment, and you received the first phone (with tracking of course) and the second one arrives unannounced in a separate package, with no tracking, e.g. I couldn't wait another half month without a computer for my order to be processed, built, and shipped. I had ordered a jar of manuka honey that got lost during transit, was supposed to be delivered 2 day prime shipping but hadn't arrived in 4 days. In the meantime, I received my order, but it looked to me like I still hadn’t paid for it. Hey, I ordered an album on the 21st of November but, later I realized that I couldn't pay for my PC parts if I paid for it so, I canceled the purchase and, they refunded the money to my card. If you purchase an AutoRip-eligible CD or vinyl record as a pre-order, the MP3 version of the music on the album will typically be added to your Amazon Music Library on release day. I thought I could afford it even after buying some new hardware but, I was like $15 off so, I had to cancel it. | CPU:  Ryzen 9 3900x | CPU Cooler:  EKWB EK-AIO 360 D-RGB | Paste:  Kryonaut | Motherboard:  ASUS ROG x570 Crosshair VIII Hero (Wi-Fi) | RAM:  G.Skill Ripjaws V Series 64 GB (4 x 16 GB) DDR4-3200 | Boot Drive:  Samsung 970 Evo Plus 1 TB M.2-2280 NVME | Storage Drives:  Crucial MX500 500 GB M.2-2280+Western Digital WD Blue 2 TB 2.5"+Toshiba N300 8 TB 3.5" 7200RPM+Toshiba X300 4 TB 3.5" | GPU:  ZOTAC GAMING GeForce RTX 2080 Ti AMP Extreme Core | Case:  Lian Li O11 Dynamic XL ROG Certified (Black) with Corsair SP140 49.49 CFM 140 mm Fans 2-Pack+4x Cooler Master SickleFlow 120 V2 Reds added | PSU:  EVGA SuperNOVA G2 750 W 80+ Gold Certified Fully Modular ATX Power Supply w/CableMod E-Series Cable Kit (Black/Red) | Case Fans:  2 Corsair SP140 49.49 CFM 140 mm Fans | Displays:  BenQ PD2700U 27.0" 3840x2160 60 Hz+Asus TUF Gaming VG27AQ 27.0" 2560x1440 165 Hz+MSI Optix MAG322CR 31.5" 1920x1080 180 Hz | Mouse:  Corsair M65 RGB ELITE | Keyboard:  Ducky Shine 7 Blackout - MK Exclusive First Release - RGB LED Double Shot PBT Mechanical Keyboard with Silent Red Switches | Mousepad:  Gaya Entertainment Oversized Gaming Mousepad Doom | Audio:  AKG K712 PRO Headphones+Audio-Technica ATR2500-USB Cardioid Condenser USB Microphone+Kingston HyperX Cloud II 7.1 Channel Headset+iBasso IT01 Dynamic Driver Audiophile In-Ear Monitors/Earbuds (Black)+Pair of Mackie MR624s(came with stands+isolation pads) | OS:  Windows 10 Pro |, | CPU:  i7-9750h | RAM:  32GB Dual Channel 2666mhz CL 19(Stock+Samsung 16GB DDR4 PC4-21300, 2666MHZ, 260 PIN SODIMM, 1.2V, CL 19 ) | Storage:  1TB SSD with Optane | GPU:  Nvidia RTX 2060 | Display:  144hz 3ms | Mouse:  Corsair M65 Pro |. 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